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Product Details
- Paperback: 456 pages
- Publisher: For Dummies; 2 edition (September 10, 1999)
- Language: English
- ISBN: 0764552090
- Product Dimensions: 9.2 x 7.4 x 1.0 inches
- Shipping Weight: 1.5 pounds.
- Amazon.com Sales Rank: #18,357
Buy securely on the:
Amazon: UK - USA - FR - DE
Editorial Reviews
Book Description
In today's highly competitive environment, good products and marketing are not enough. And with the advent of Internet commerce, e-mail customer communication, and voice mail loops, ignoring customer service can be destructive. Thankfully, Customer Service For Dummies, 2nd Edition, has step-by-step tips to revolutionize your service. The word gets out: On average, we tell 10 other people about great service we've received (and are willing to pay more just to have it), but we tell up to 20 people about poor service that we've gotten. Giving great service to your customers without breaking your bank gives you the advantage you need. And the word gets out about great books, too. Customer Service For Dummies, 2nd Edition, is A 'must-have' manual for companies of all sizes . . ." according to the Home Business Journal, while Self-Employed America says, "Well-written, fun to read. . . . An excellent book to make those hard-earned marketing dollars work to your advantage." In Customer Service For Dummies, 2nd Edition, you can discover how to *Understand key customer service concepts *Plan and implement a customer service strategy *Foster good face-to-face and telephone relationships *Improve e-mail and Internet communication *Deal effectively with angry or abusive customers Whether your customers are in your face or are accessing your Web interface, Customer Service For Dummies, 2nd Edition, gives your business its smile. :-)
Synopsis
Featuring case studies, scripts and the best and worst service scenarios, this guide offers strategies for providing excellent customer service. It also covers such service issues as Internet service, situations and solutions, as well as sending appropriate emails.
Customer Reviews
Nice!, August 4, 2004
Reviewer G. Harris "tekiegreg" (Pomona, California USA)
This book is a must for those who are finding themselves just put in a situation where they must speak with customers. Gives insight into customer types, reminds on proper etiquette both on the phone and in person and in general makes communication more effective. Good for a geek (like myself) who is finding himself talking with the clients that (s)he supports more and more.
Great book!!!, December 19, 2004
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Reviewer: A reader from UK | I must say this is a very useful and interesting book. It covers all you need to know about customer service in a very interesting way. Learn how to be a good employer, employee, seller, customer....it even gives examples on how to write good complaint letters! After you finish this book you will have a new point of view of what good customer service is. Written in a way that makes it very easy to understand and with examples based on experiences. I enjoyed reading this book and I can say that anyone who decides to give it a go will too. I hate books that try to find the most difficult ways to explain the simple ones! I might be a dummy....but a dummy that understands better and learns faster.
Related article:
Customer Service for Trainers (UK Training News)
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