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Product Details
- Paperback 80 pages (January 1, 1992)
- Publisher: Thomson Learning
- Language: English
- ISBN: 0906717426
- Amazon.co.uk Sales Rank: 168,476
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Editorial Reviews
Synopsis
An elementary course for anyone who needs to improve their telephone skills, particularly for the workplace. Each unit develops the language and skills needed to use the phone confidently and take messages efficiently. Areas covered include basic vocabulary, numbers, dates and spelling on the phone, key phrases and recorded messages.
Customer Reviews
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Fantastic Book!!!, May 8, 1999
Reviewer: A reader
I am in the telemarketing industry and have read this book twice! It provides easy to read, easy to follow, step-by-step methods for sucessfully selling anything over the telephone! |
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